We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 7 days of your purchase.

Eligibility for Refunds:

  • The item must be unused and in its original condition.
  • Proof of purchase is required.
  • For digital or service-based products, refunds may only apply if the service has not yet been delivered.

Non-Refundable Items:

  • Sale or promotional items
  • Gift cards
  • Products damaged through misuse

Processing Time:
Once your return is approved, refunds will be processed within 7 days, and the amount will be credited to your original method of payment.

Cancellations:
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

Contact Us:
For refund or cancellation requests, please contact:
Email: admin@thethriftstore.co.za
Phone: 084 225 4937